Refund policy
Return and Exchange Policy
Last Updated: 09/28/23
Domestic Orders:
Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns on domestic orders within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges:
We are happy to exchange items for a different size, color, or style within 30 days from the date of delivery. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return and Exchange Process:
To initiate a return or exchange, please follow these steps:
1. Contact our customer support team at [Customer Support Email] within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for your return or exchange.
2. Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the item(s).
3. Pack the item(s) securely in the original packaging or a suitable alternative.
4. Include a copy of the original packing slip or a note with your RA number and contact information inside the package.
5. Ship the item(s) to the address provided by our customer support team. Customers are responsible for return shipping costs.
6. Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method.
International Orders:
Returns:
For international orders, we accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges:
We are happy to exchange items for a different size, color, or style within 30 days from the date of delivery. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return and Exchange Process (International Orders):
To initiate a return or exchange for an international order, please follow these steps:
1. Contact our customer support team at [Customer Support Email] within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for your return or exchange.
2. Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the item(s).
3. Pack the item(s) securely in the original packaging or a suitable alternative.
4. Include a copy of the original packing slip or a note with your RA number and contact information inside the package.
5. Ship the item(s) to the address provided by our customer support team. Customers are responsible for return shipping costs, as well as any customs duties, taxes, or import fees associated with the return.
6. Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method.
Important Notes:
- We reserve the right to refuse returns or exchanges if the item(s) do not meet our return and exchange policy criteria.
- Shipping fees (including original shipping costs and return shipping costs) are non-refundable unless there was an error on our part.
- For international returns, any customs duties, taxes, or import fees paid on the original order are non-refundable.
- Please allow 2-3 business days for us to process your return or exchange once we receive the item(s).
If you have any questions or concerns about our return and exchange policy, please contact us for assistance.